Home    How does it work?    Download it

Privacy Policy

Please read this Privacy Policy carefully before using the swapbuzz.com website, the Swapbuzz app and/or any other aspect of the Swapbuzz business and/or service offering (collectively and/or individually, “Swapbuzz”) which is operated by Swapbuzz Limited which is registered at 123 Riverside Close, London E5 9SS (the “Company” or "We"). By using Swapbuzz, you are accepting the terms of this Privacy Policy and Terms and consenting to our collection, use, disclosure and retention of your personal information as described in this Privacy Policy.

The Company respects the privacy of its visitors and users. The Company recognises the importance of protecting certain information collected from users and has adopted this Privacy Policy that guides how the Company gathers, stores, and uses information provided from users through their use of Swapbuzz as described below.

In this Privacy Policy the following words shall have the meanings given to them below: "Aggregate information" is information that describes the trends, habits, usage patterns, and demographics of users as a group but does not describe or reveal the identity of any particular user. "Non-identifiable information" is information about a user that is presented in a form distinguishable from information relating to other users but not in a form that personally identifies contact and/or billing information for any user, or enables the recipient to communicate directly with any user unless agreed to by the user in advance of such communication. "Personally identifiable information" or "PII" is information that permits a recipient to identify you as an individual and includes information collected through the site such as your name, mailing address, phone number, email address, and credit card information (credit card information is actually considered "sensitive data" and is collected and processed through our secure third party card processing pages - for your security, we don't store your credit card details).

IP Addresses

An IP address is a number that uniquely identifies your computer or device on the Internet and may be linked to your PII. The Company may collect IP addresses for the purposes of system administration, security, troubleshooting, and compiling aggregate information (such as how many visitors signed in to Swapbuzz). When you visit a particular web page or app screen, our servers may log your IP address.

Public Messages

Any information that is disclosed by you or others in a public area of Swapbuzz is public information and you should exercise caution when deciding to disclose personal information in such a way. If you voluntarily disclose information in a public area, that information may be collected and used by a third-party to send you unsolicited messages, advertisements or for other purposes. We may not control the actions of these third parties in public areas, so if you disclose information in a public area, you do so at your own risk.

If you publish content containing personal information - including the posting of photos and other images, item titles and descriptions - you should be aware that it can be read, collected or used by other users and third parties who can see those aspects and could be used to send you unsolicited messages. We are not responsible for the PII you choose to submit in these ways.

If you choose to use Swapbuzz’s facilities to email or share links to website pages or other areas of Swapbuzz or send out invitations or other communications that get sent outside of Swapbuzz, be aware that in doing so you may divulge personal information such as your email address (e.g. your email address will appear as the sender in the "From" address of an email sent by you).


The Company provides users the opportunity to opt-out of receiving communications from the Company when you are asked to provide information (except as otherwise provided above). In addition, the Company gives users the option of discontinuing receipt of communications from the Company. Instructions for discontinuing receipt of communications from the Company will be made available with each communication from the Company or on the related area of Swapbuzz. Please note that even after opting-out, you can still receive Company-branded communications if you partake in a Swapbuzz feature that leads to the necessary issuance of an invoice/receipt or other users use Swapbuzz’s facilities to communicate with you via Swapbuzz.

Storage and Security of Information

PII may be stored and processed in the Cayman Islands or any other country in which the Company or its affiliates, subsidiaries or agents maintain facilities, and by using Swapbuzz, you consent to any such transfer of information outside of your country. The Company will take reasonable steps to protect the information users share with us. We use a variety of security technologies and procedures to help protect your personal information from unauthorised access, use or disclosure. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Corrections, Updates and Removal of Information

If you are concerned about the accuracy of PII maintained by the Company or would like your PII removed from the Company's records, you may use the relevant pages made available on Swapbuzz to update or remove such information. The Company reserves the right to charge a reasonable fee for supplying copies of such PII. If you choose to delete your PII, you accept that you may not be able to access some areas of Swapbuzz and/or services. We will not provide a refund for any prepaid service that is inaccessible to you because of your deletion of PII. We may still retain your information in our files, however, to resolve disputes, enforce our user agreement, and due to technical and legal requirements and constraints related to the security, integrity and operation of Swapbuzz.

Collection and Use of Information

While the Company collects PII on a voluntary basis for the use of Swapbuzz, the Company's collection of PII may be a requirement for access to certain parts of Swapbuzz and related products or services. We may collect PII from you when you
(a) register to become a member or user of our services,
(b) voluntarily provide it when you use Swapbuzz,
(c) disclose it in a public area of Swapbuzz or
(d) provide it when you communicate with us.

If you register to become a member or user of our services through Swapbuzz, we may use that PII for shipping and billing purposes, to administer and manage your account and provide promotional updates regarding such products or services as contemplated above or that may otherwise be reasonably deemed by us to be potentially applicable and/or useful to you.

The Company may use customer contact information provided by you to send information about the Company and the products, services and/or sites for which you subscribed or otherwise used or accessed, including news about product updates, contests, events, and other promotional materials. We don't sell or rent your individual PII to third parties for their marketing purposes. If you have given us your consent we will also send communications for unrelated products or services. On each commercial communication that you receive from us you will be given the opportunity to opt-out of being sent such commercial communications in the future. Except in the cases described below, the Company will not share PII with any third party unless such sharing is described in this policy or the user agrees to other such disclosure in advance.

We may send out periodic emails informing you of technical service or security issues related to a product or service you requested, confirming you requested a product or service or providing periodic updates or information relating to the product or service you requested. For so long as you are subscribed to a service, you will not be able to choose to unsubscribe from these mailings, as they are considered an essential part of the service you have chosen.

Generally, when our third-party contractors or partners collect and/or have access to the PII you provide when requesting such services from the Company, we require that they adhere to our stated privacy policies and protect the confidentiality of PII they collect or have access to in the course of its engagement by the Company.

The Company may occasionally hire other companies to provide limited services on our behalf, including packaging, mailing and delivering purchases, answering customer questions about products or services, sending postal mail, providing billing and collection services, and processing event registration. The Company will only provide these companies that information reasonably required to perform the service

When you make a payment on Swapbuzz, the payment process may involve a third party service provider. In these cases, their pages/screens may be customised to fit in with Swapbuzz's look and feel even though payment processing is actually performed by them on their servers.

Swapbuzz contains links to third-party web sites.

When you follow these links you leave Swapbuzz and are transferred to a third party web site. In addition, Swapbuzz may use third-party tools for the provision of its features (for example, AddThis – http://addthis.com - for bookmarking and sharing certain page link information). You should be aware that these third-party tools and web sites might have their own information collection practices and privacy policies. We do not control the privacy policies of third parties that have web sites linked to Swapbuzz. If you follow or use a third-party's advertisement or link, the privacy policies of the third-party web site that you link to will govern the use of your information by that web site's operator. The Privacy Policy does not extend to these external web sites and companies. Please refer directly to the privacy policies on such third party web sites. We assume no responsibility or liability for the actions of such third parties with respect to their use of your information or otherwise. Accordingly, please make sure you are aware of and comfortable with the privacy policies of any third-party web sites to which you are transferred by following a link.

PII disclosure

The Company may disclose your PII if required to do so by law or in the good-faith belief that such action is necessary to:

  • conform to legal requirements or comply with legal process or any governmental request;
  • protect and defend the rights or property of the Company or its affiliated companies;
  • enforce the Terms and Conditions; or
  • act in urgent circumstances to protect the personal safety of the Company's employees, users of Swapbuzz, or members of the public.

In the event of a merger or consolidation of the Company, or the sale of all or substantially all of its stock or assets, or the transfer of the operation and distribution of certain products or services to a third-party, or bankruptcy of the Company, your PII may be transferred to the Company's successor or assign resulting from such events.

We also may disclose your PII to a third-party that alleges that you have infringed their intellectual property rights, subject to reasonable verification of such claims. We reserve the right to disclose your PII as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Web site.

Aggregated information

By using Swapbuzz, users agree that the Company may share with other parties aggregate information and non-identifiable information gathered by the Company in the course of the continuing use of Swapbuzz. Aggregate information or non-identifiable information may be used to improve Swapbuzz, for internal marketing studies, or simply to collect demographic information about users.

No Absolute Safeguards

Although we will use reasonable efforts to safeguard the privacy of your information, transmissions on the Internet cannot be made absolutely secure. Accordingly, we assume no responsibility or liability for disclosure of any of your information due to errors in transmission, unauthorised third-party access or other causes beyond our reasonable control.

Your Role in Protecting Your Privacy

Please remember that protection of your privacy begins with you. You are solely responsible for maintaining the secrecy of any account ID or password you use to register, and you should always be careful and responsible whenever disclosing information online.

Acceptance of Privacy Policy

If you use Swapbuzz, you are accepting the terms and conditions of this Privacy Policy, and we will have the right to use your information as described in this Privacy Policy. If you do not agree to have your information used in any of the ways described in this Privacy Policy, you must discontinue use of Swapbuzz.


This policy is current as of its last revision date as shown below. However, please note that it may be amended from time to time. It is your responsibility to check back for the most current version before relying on any of the provisions herein. Your continued use of Swapbuzz constitutes your acceptance of any and all changes made to this Privacy Policy.

Last revised: March 2018